Support

Mavlo help and account support

Get help with your Mavlo account, verification source, commitment, membership, payment method, or missed-commitment fee by emailing hello@mavlo.io.

Get in touch

Include the email address on your Mavlo account and a short description of the issue, and we'll take it from there. Do not email payment-card details, provider passwords, access tokens, or health records.

Missed-commitment fee disputes

If you want to question a proposed or captured missed-commitment fee, email hello@mavlo.io with:

• The commitment name
• The week, deadline, or Challenge window the amount relates to
• The verification source (Strava, Apple Health, or Oura)

Submitting a dispute immediately suspends settlement of that fee. Under Mavlo's current launch policy, every submitted dispute is resolved in the member's favour: no disputed fee is charged or retained, and any captured amount is refunded in full. See the Terms of Service for the complete review and dispute rules.

Response times

You can expect a response within 48 hours.